Many people have labored over this question, and offered all sorts of definitions, mostly dry, technical definitions. I'd like to present...

The $64 question. There are over a million organisations certified to ISO9001 in the world. Certification to ISO9001 has been without...

In my last post I cleared the confusion about what operational excellence is. I also described a pathway that leads to achieving it. If...

I’ve been reading recently about “Operational Excellence”. Interesting concept with a dramatic name, but no-one seems too sure about what...

As a consultant I'm often asked to "achieve certification" for businesses. When quality (ISO9001), safety (AS4801), environmental...

If I had a dollar for every business manager who came to me and said "I've put thousands into getting certified and I haven't seen any...